Treatment Guarantee Terms and Conditions

Eligibility Requirements

In the event that a client experiences a clinically significant recurrence of eating disorder symptoms within nine (9) months after successful completion of Eating Disorder Solutions of Texas LLC’s recommended continuum of care, and the client completed a minimum of sixty (60) days of treatment with the Company, Eating Disorder Solutions of Texas LLC, operating under Discovery MSO (the “Company”), may provide up to sixty (60) additional days of treatment one (1) time under this Treatment Guarantee, subject to all terms, exclusions, and clinical determinations described herein.

For purposes of this Treatment Guarantee, a sixty (60) day treatment stay means sixty individual treatment days completed in levels of care offered by the Company where services were rendered, received, and paid for or reimbursed.

To qualify for readmission under this Treatment Guarantee, all of the following conditions must be met:

• The client must have successfully completed the full course of treatment recommended by the Company’s clinical team and available through the Company’s continuum of care.
• The client must have completed all recommended levels of care made available through the Company without unauthorized departure, administrative discharge, discharge Against Medical Advice (AMA), or noncompliance resulting in premature termination of treatment.
• The client must have paid all financial obligations related to the original treatment episode and must have no outstanding balance owed to Eating Disorder Solutions of Texas LLC, Discovery MSO, or related operating entities responsible for services provided to the client.
• The recurrence of symptoms must occur within nine (9) months of the client’s final discharge date from the last recommended level of care completed through the Company.
• The client must have substantially complied with discharge recommendations, aftercare recommendations, meal support planning, outpatient recommendations, and other recovery guidance provided by the Company’s clinical team.
• The client must contact the Admissions Department and request readmission within nine (9) months of the final discharge date.
• The client must be clinically appropriate for readmission to a program operated by the Company.
• The client must satisfy all admissions screening, medical screening, and safety requirements in effect at the time readmission is requested.

Limitations and Exclusions

The following limitations and exclusions apply to this Treatment Guarantee:

• This Treatment Guarantee is non-transferable and may be used only one (1) time.
• The Company may determine, in its sole clinical and operational judgment, the most appropriate level of care, campus, housing arrangement, and timing of any readmission.
• If no bed, placement, or appropriate treatment slot is available at the time of request, readmission may be delayed until space becomes available.
• Travel expenses, companion travel, lodging outside the program, third-party physician fees, prescription costs, outside laboratory charges, hospital charges, emergency room charges, urgent care charges, imaging charges, and any other outside-provider expenses are not included and remain the responsibility of the client or responsible party.
• Transportation to and from the facility or program is not included unless expressly stated otherwise in writing by the Company.
• This Treatment Guarantee applies only to program charges expressly approved by the Company and does not create any guarantee of insurance coverage, reimbursement, or payment by any third party.
• Any benefit provided under this Treatment Guarantee must be used within nine (9) months of the original final discharge date unless the Company approves otherwise in writing.
• Any unauthorized departure, administrative discharge, discharge Against Medical Advice (AMA), violent behavior, self-harm risk requiring transfer, active medical instability requiring outside placement, or significant noncompliance with program rules may result in denial or termination of benefits under this Treatment Guarantee.
• The Company reserves the right to deny participation in this Treatment Guarantee for any client previously discharged for disruptive behavior, safety concerns, noncompliance with program rules, dishonesty in the admissions process, or conduct that would negatively affect the treatment environment.
• The Company may terminate any second treatment episode provided under this Treatment Guarantee if the client engages in behavior that disrupts the program, creates safety concerns, refuses clinically necessary treatment, requires a higher level of care not offered by the Company, or is otherwise determined by the clinical or administrative team to be inappropriate for continued participation.
• All administrative, admissions, operational, and clinical determinations made by the Company regarding this Treatment Guarantee are final.

Definitions

Clinically Significant Recurrence of Eating Disorder Symptoms

A return, worsening, or re-emergence of eating disorder symptoms of sufficient severity that, in the judgment of the Company’s clinical team or admissions team, additional structured treatment is reasonably appropriate. This does not require the Company to treat isolated, short-term, or self-limited struggles that do not warrant readmission.

Successful Completion of Treatment

Completion of the treatment plan, discharge plan, and recommended levels of care identified by the Company’s clinical team, including substantial compliance with program participation requirements and discharge expectations.

Paid Treatment Stay

A treatment stay for which the client, payer, insurer, or other responsible party satisfied the financial obligations associated with treatment, without unresolved balances, payment default, or denied unpaid portions that remain the responsibility of the client.

SMS Messaging Terms

Eating Disorder Solutions of Texas LLC, operating under Discovery MSO (the “Company”), may offer SMS text messaging to individuals who request information about treatment, admissions, scheduling, benefits verification, care coordination, program updates, or related support services.

Description of the Messaging Program

If a user affirmatively opts in to SMS communications, the Company may send text messages related to:

• admissions inquiries
• scheduling communications
• appointment reminders
• benefits or insurance coordination
• follow-up communications related to treatment inquiries
• care coordination communications
• program-related updates
• support communications related to services requested by the user

SMS messages are not used to enroll a user in communications for affiliated treatment partners or other companies through this website.

How SMS Consent Is Collected

SMS consent may be collected through website forms appearing on pages of the Eating Disorder Solutions website where a user may submit contact information, request services, or communicate with the Company.

On any page of the website where a form collects a mobile phone number, the user may choose whether to provide SMS consent.

The SMS consent checkbox must be optional. A user must be able to submit a website form without agreeing to receive SMS text messages.

The form disclosure should state substantially as follows:

Sample SMS Checkbox Disclosure

By checking this box, you agree to receive SMS text messages from Eating Disorder Solutions of Texas LLC, operating under Discovery MSO, regarding admissions, scheduling, treatment coordination, program updates, and related service communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase and is not required to submit this form.

SMS messages may be sent only after the user affirmatively checks the optional SMS consent box and submits the form.

If a user submits a form without checking the SMS consent box, that submission does not constitute consent to receive SMS text messages from the Company.

Scope of Consent

Any SMS consent collected through this website applies only to Eating Disorder Solutions of Texas LLC, operating under Discovery MSO.

SMS consent collected through this website does not apply to affiliated treatment partners, sister brands, referral partners, or any other company. Separate consent must be obtained on a separate website or separate form if another entity wishes to send text messages.

Message Frequency

Message frequency varies based on the user’s interaction with the Company’s admissions, scheduling, billing, or clinical coordination teams.

A user may receive more or fewer messages depending on the nature of the inquiry, but messages will be limited to communications reasonably related to the services requested or the user’s relationship with the Company.

Opt-Out

A user may opt out of SMS communications at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message. After a valid opt-out request, the user may receive one final confirmation message confirming that the opt-out has been processed.

Help

For help with the messaging program, users may reply HELP to any message or contact the Company directly using the contact information provided below.

Message and Data Rates

Message and data rates may apply depending on the user’s wireless carrier and service plan.

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

Consent Not Required

Consent to receive SMS messages is not required as a condition of purchase, admission, treatment, or submission of a website form.

Privacy and SMS Data Use

Eating Disorder Solutions of Texas LLC, operating under Discovery MSO, is committed to protecting mobile information and SMS consent data.

SMS Data Protections

• Mobile phone numbers and SMS consent data are not shared, sold, or rented for marketing purposes.
• SMS opt-in data is not shared with affiliates for marketing purposes.
• SMS consent is used solely to provide messaging services and related admissions, scheduling, treatment coordination, billing, support, and operational communications.
• Any disclosure of SMS-related information to service providers is strictly limited to what is reasonably necessary to deliver messaging services or related operational support on behalf of the Company.
• Service providers that support messaging services are required to protect the confidentiality and security of that data.
• SMS consent collected through this website is not used to authorize marketing communications on behalf of other companies.

For additional information about how the Company handles personal information and protected information, please review the Company’s Privacy Policy.

Consent to Receive Other Communications

By submitting a website form, contacting the Company, or providing contact information through the website, a user may be contacted by the Company through other permitted channels, such as phone or email, consistent with applicable law and the user’s submitted request.

However, SMS consent must be separately and affirmatively provided through the optional checkbox described above. Submission of a form alone does not, by itself, constitute consent to receive SMS messages unless the user specifically checks the optional SMS box.

Contact Information

If you have questions about these Terms and Conditions or the SMS messaging program, please contact:

Eating Disorder Solutions of Texas LLC
Operating under Discovery MSO
1664 Whippoorwill Trail
Weatherford, TX 76085
Phone: 855-245-0961
Email: closers@discoverymso.com