Privacy Policy

Protecting our customers’ privacy is an important priority at eatingdisordersolutions.com. We are committed to maintaining strong and meaningful privacy protections. The privacy of your information is a significant responsibility, and we value the trust you place in us.

This Privacy Policy is designed to inform you about the information we collect, how we use it, and your options regarding that collection and use. This policy also describes privacy rights you may have under applicable federal and state laws. This policy applies to customers in the United States and to visitors of eatingdisordersolutions.com and related websites operated by Eating Disorder Solutions of Texas LLC (the “Company”).

This Privacy Policy applies to personal information collected through our website, forms, communications, and related online services. To the extent we collect, maintain, use, or disclose protected health information in connection with treatment, payment, or healthcare operations, that information may also be subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), applicable state privacy laws, and other healthcare confidentiality requirements. In the event of a conflict between this Privacy Policy and applicable healthcare privacy laws governing protected health information, the applicable healthcare privacy laws will control.

This website Privacy Policy is intended to provide general information about our online privacy practices. It does not replace any separate Notice of Privacy Practices or similar notice that may be provided to patients in connection with treatment or care.

Information Collected

Eatingdisordersolutions.com will only collect, store, use, and share your personal information as permitted by this Privacy Policy and as regulated by applicable laws. We do not sell your personal information.

We collect personal information that you voluntarily provide, such as your name, phone number, email address, mailing address, insurance information, and other information submitted through forms, admissions inquiries, appointment requests, referral submissions, or communications with us.

We may also collect information related to your interest in treatment, scheduling needs, general service inquiries, and other information you choose to provide when contacting us.

Mobile phone numbers and SMS consent data are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS opt-in data is not shared with affiliates for marketing purposes.

SMS consent is used solely to provide messaging services and related operational communications.

If you choose to use our referral service, we may collect your friend’s name and email address solely to send a one-time invitation and track referral activity.

We may collect technical information such as IP address, browser type, device information, pages visited, referring URLs, approximate geolocation, and other usage data to protect against fraud, improve site performance, understand website usage, and maintain security.

We may collect information automatically through cookies, pixels, log files, analytics tools, and similar technologies.

Protected Health Information

If you become a patient or prospective patient and provide information relating to your physical or mental health, condition, treatment, payment for treatment, or healthcare services, some of that information may qualify as protected health information (“PHI”) under applicable law.

We may use and disclose protected health information as permitted or required by law, including for treatment, payment, healthcare operations, legal compliance, public health activities, health oversight activities, and other purposes authorized under HIPAA or applicable state law.

Certain uses and disclosures may require your written authorization, including most uses of psychotherapy notes, uses and disclosures for marketing purposes where authorization is required by law, and any sale of protected health information. If you provide an authorization, you may revoke it at any time in writing to the extent we have not already acted in reliance on it.

Information Related to Third Parties

We may use third-party service providers to support our operations, including website hosting, analytics, communications, customer support, payment processing, scheduling support, and other operational functions. These providers are contractually required or otherwise expected to use your information only for the services they provide and to maintain appropriate safeguards.

We do not share personal information with third parties or affiliates for their own marketing or promotional purposes.

We may share limited information with service providers strictly as necessary to operate our services, such as sending communications, maintaining website functionality, processing payments, analyzing website traffic, or supporting admissions and care coordination.

Where required by law, business associates and certain vendors that handle protected health information on our behalf are required to comply with applicable privacy and security obligations.

How We Use Information

We may use your information to:

• Provide and improve our services
• Communicate with you regarding admissions, treatment, scheduling, care coordination, billing, and support
• Respond to inquiries and provide customer support
• Verify insurance or other coverage information
• Process requests, referrals, and appointment-related communications
• Maintain the security, integrity, and functionality of our website and services
• Detect, prevent, or investigate fraud, misuse, or unauthorized activity
• Comply with legal obligations, regulatory requirements, court orders, and lawful requests
• Enforce our terms, policies, and other legal rights

We do not use mobile phone numbers or SMS consent data for unsolicited marketing purposes.

Permitted Uses and Disclosures

In addition to the uses described above, we may use or disclose personal information and, where permitted by law, protected health information for the following purposes:

• Treatment, including coordination of care and communication among providers involved in your care
• Payment, including billing, collections, insurance verification, claims processing, utilization review, and related administrative functions
• Healthcare operations, including quality assessment, training, accreditation, licensing, compliance, auditing, and general business management
• As required by federal, state, or local law
• In response to subpoenas, court orders, legal process, or lawful government requests
• To public health authorities as permitted or required by law
• To health oversight agencies for audits, investigations, inspections, licensure, or regulatory actions
• To law enforcement, coroners, medical examiners, or funeral directors when permitted by law
• To avert a serious threat to health or safety where permitted by law
• For specialized government functions or workers’ compensation matters where permitted by law
• For de-identified, anonymized, or aggregated uses where personal identifiers are removed to the extent required by applicable law

We do not disclose personal information or protected health information beyond what is reasonably necessary for the permitted purpose, except as otherwise authorized or required by law.

Links to Other Websites

Our website may contain links to third-party websites, applications, or services. We do not control and are not responsible for the privacy practices, content, or security of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-Party Privacy Practices

Some third-party services that may be accessible through or integrated with our website may have privacy practices that differ from ours. We are not responsible for the policies or practices of third parties, including social media platforms, analytics providers, search engines, advertising partners, embedded content providers, or other outside services.

Social Media Features and Public Forums

Our website may include social media features such as sharing tools, widgets, plug-ins, or embedded content. These features may collect your IP address, browsing data, and page interactions and may set cookies or similar technologies. Your interactions with these features are governed by the privacy policy of the third-party provider.

If we offer public-facing features such as testimonials, comments, reviews, community features, or similar content, any information you submit in those areas may be visible to others. Please do not post sensitive personal or medical information in public areas of the website.

Testimonials

You may choose to submit testimonials or reviews. Any information you choose to make public may be visible to others. Where appropriate, we may publish testimonials with limited identifying information, initials, first name only, or other reduced identifiers at our discretion or based on your request. We encourage you not to include sensitive medical or personal details in testimonials unless you clearly intend to make that information public.

Cookies and Log Files

We use cookies and similar technologies to improve user experience, analyze site traffic, understand user behavior, remember preferences, and support website functionality. Cookies do not necessarily store personally identifiable information by themselves, but they may be associated with information that identifies you.

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

We also use log files that collect non-personal or device-related data such as IP address, browser type, internet service provider, referring and exit pages, date and time stamps, approximate location, and clickstream data to improve website performance, troubleshoot issues, maintain security, and analyze trends.

Analytics and Similar Technologies

We may use analytics tools, including services such as Google Analytics or similar providers, to better understand how visitors use our website and to improve content, usability, and performance. These tools may use cookies and similar technologies to collect information about your device and browsing behavior.

You can learn more about how certain analytics providers collect and process data through their own privacy materials and browser tools. You may also be able to control cookie settings through your browser or device preferences.

Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not yet a universally accepted standard for how to interpret or respond to Do Not Track signals, our website may not respond to all browser-based Do Not Track requests. We may continue to collect information as described in this Privacy Policy even if a Do Not Track signal is received.

Personal Data Provided to Others

If you provide personal information about another person, including through referral forms, admissions inquiries, or shared contact forms, you represent that you have the authority or permission to provide that information and to allow us to use it for the purpose for which it was submitted.

Use of Aggregated or De-Identified Information

We may create aggregated, statistical, or de-identified information that does not reasonably identify you. We may use such information for lawful business purposes, including analytics, service improvement, reporting, research, quality improvement, and operational planning, to the extent permitted by law.

Data Security

We take commercially reasonable administrative, technical, and physical steps to protect your personal information from unauthorized access, use, or disclosure. However, no system, website, transmission method, or storage platform can be guaranteed to be completely secure. You provide information at your own risk.

When required by law, we maintain safeguards designed to protect protected health information and other sensitive data from unauthorized access, disclosure, alteration, and destruction.

Data Retention

We retain personal information only as long as necessary to provide services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Information may be retained longer where required or permitted by law.

Where applicable, protected health information may be retained for the periods required by healthcare, licensing, tax, insurance, medical records, and other applicable laws and regulations.

Your Rights

Subject to applicable law, you may have the right to request access to, correction of, amendment to, restriction of, or deletion of certain personal information that we maintain about you. You may also have the right to request a copy of your information in a portable format where required by law.

Where applicable to protected health information, you may also have the right to request confidential communications, request restrictions on certain uses or disclosures, request an accounting of certain disclosures, inspect or obtain a copy of certain records, and revoke authorizations in writing, subject to legal exceptions and limitations.

We may need to verify your identity before processing certain requests. We will respond to requests in accordance with applicable laws. Certain rights may be limited where an exception or exemption applies.

You may also revoke consent for communications at any time, including text messaging, subject to operational and legal limitations.

Limit the Personal Data You Provide

You may choose not to provide certain personal information. However, doing so may limit our ability to respond to your request, provide services, verify benefits, coordinate care, or otherwise assist you.

Children’s Privacy

We do not knowingly collect personal information through this website from individuals under the age of 18 without appropriate authorization where required by law. If we become aware that such information has been collected in a manner not permitted by law, we will take steps to delete it as appropriate.

International Use

Our website and services are intended for individuals located in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those of your jurisdiction.

Change of Ownership or Corporate Transaction

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, transition of service operations, or similar transaction, your information may be transferred or disclosed as part of that process, subject to applicable privacy and confidentiality obligations.

SMS Communications

Eating Disorder Solutions of Texas LLC, operating under Discovery MSO, uses text messaging and dialing technologies to communicate with clients and prospective clients regarding admissions, scheduling, treatment coordination, billing, support, and other service-related communications.

By providing your phone number through our website, forms, or communications, you consent to receive text messages from Eating Disorder Solutions of Texas LLC, operating under Discovery MSO, related to admissions, scheduling, treatment coordination, billing, support, and other service-related communications. These messages may be sent using automated technology where permitted by law.

Any SMS consent submitted through this website applies only to Eating Disorder Solutions of Texas LLC, operating under Discovery MSO, and does not apply to affiliated treatment partners or other companies.

Message frequency varies based on your interaction with our admissions and care teams.

Message and data rates may apply depending on your mobile carrier.

Consent to receive text messages is not required as a condition of purchasing any goods or services where prohibited by law.

You may opt out at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message. After opting out, you may receive one final confirmation message.

For assistance, reply HELP or contact us directly.

Wireless carriers are not responsible for delayed or undelivered messages.

SMS Data Privacy and Protection

Eating Disorder Solutions of Texas LLC, operating under Discovery MSO, is committed to protecting your mobile information and SMS consent data.

Mobile phone numbers and SMS consent data are not shared, sold, or rented for marketing purposes.

SMS opt-in data is not shared with affiliates for marketing purposes.

SMS consent data is not shared with third parties or affiliates for their own marketing or promotional purposes.

SMS consent is used solely to provide messaging services and related admissions, scheduling, treatment coordination, billing, support, and operational communications.

Any sharing of mobile information with service providers is strictly limited to what is necessary to deliver SMS communications and related operational support.

Service providers that assist with messaging services are required to maintain the confidentiality and security of your information.

We maintain appropriate administrative, technical, and physical safeguards to protect SMS data from unauthorized access, use, or disclosure.

Complaints and Questions

If you believe your privacy rights have been violated, you may contact us using the information below. We will review concerns in accordance with applicable law and our internal procedures.

If your concern relates to protected health information governed by applicable healthcare privacy laws, you may also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, or another appropriate regulator. We will not retaliate against you for filing a complaint.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy to the extent permitted by law.

Contacting Us

If you have any questions about this Privacy Policy or our practices, or if you would like to request access to, correction of, amendment to, or deletion of your information, you may contact us:

Eating Disorder Solutions of Texas LLC
Email: closers@discoverymso.com
Address: 1664 Whippoorwill Trail, Weatherford, TX 76085
Phone: 855-808-4213